Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
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متطلبات البرنامج :
Exchange Server 5.5 or later
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| برامج لنفس المطور
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Outlook NameDays
Automatically adds the name days of all countries where this is celebrated, to your Outlook Calendar. Simply select the country for which you want to add the namedays and the calendar you want to add it to. 365 whole day appointments will be created in your Outlook Calendar. Of course you can synchronize these with your mobile phone etc. so that you can see the name days whereever you go.
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TimeCard for Outlook
Plan and report your time in the Outlook Calendar. No extra application needed. Complete Outlook-based time reporting for workgroups or single users. Work in your calendar as you normally would, but select one, two or three extra properties from dropdowns to each appointment. Send the appointment information directly into an MS Access database or SQL Server. Offline or online via ASP page. PDA integration. Powerful statistics tool integrated.
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SharePoint Attachments for Outlook
Let Outlook publish files directly to a website instead of sending them as attachements. This add-in does that, automatically or after your choice, and leaves a link in the e-mail instead, thereby allowing you to make better use of your intranet. SharePoint Attachments works with any Frontpage or WebDAV site, but of course best with SharePoint document libraries. Word-manual, video demo and slideshow. Organisational and Single User licenses.
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KBase for Outlook
A knowledge base that runs completely in an Exchange public folder. No extra windows - knowledge base available right inside Outlook. No new client installation. Environment users aalready know. Off-line possibilities. Ease of use. All versions of MS Outlook. Rich text, .html and attached files can be used in knowledge articles. Full text searching. Publish articles to .htm files with index. Drop-down combo boxes for Problem type and category.
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TimeCard for Outlook, Single User
Plan and report your time in the Outlook Calendar. No extra application needed. Complete Outlook-based time reporting where reports are sent to local MS Access database, created by the application. Work in your calendar as you normally would, but select one, two or three extra properties from dropdowns to each appointment. PDA integration. Analyze time reports with powerful integrated statistics tool. Workgroup version also available.
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OLAP Reporting Tool for Excel
Facilitates business intelligence. Extends the built-in OLAP features in Excel to make them easier work with, especially for workgroups. Users can share customized reports easily. Either display a graph or a table or combinations of both. Choose between all the Excel graph types and also use the multi-graph feature to display multiple graphs side by side, compared on any set of data. Connects to a .cub file or directly to MS Analysis Services.
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| برامج شبيهة
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Freeware HelpDesk CentreDesk Group
CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
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Boldcenter Operator Client .NET
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.
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IPI.HELPDESK
Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn’t lose customer requests anymore.
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LabTech MSP
Windows Network Management and Monitoring System with Time sheets and Helpdesk Ticketing. This allows you to manage or monitor workstations from across the internet, behind firewalls or there clients have only incoming http access. The system can analyze a workstation, Remote control, Edit Files & registry, Remove Startup entries and much more.
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QQSoft ScreenSpy
Do you have a computer at a currently unreachable location? Do other people at that location use this remote computer? Are you worried how they might be using it?This software is ideal for anyone who wants to monitor their distant PC from any location. It will tell you exactly what your teenager or employee is doing online - no matter how close or far away they are.All you need to do is just open the IE and input a simple URL......
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WorkOrder XP
With workOrder XP you it will be able to manage work orders and services. It includes maintenance scheduling, service status, supply control, and more. Connect to WorkOrder using the web.
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ENT Server Corporate Edition
Take control of the hardware and software on your networks, ensure software license compliance, and provide better support to your end users.
Enterprise Server provides core functionality and services, for a variety of tightly integrated modules, that allow you to collaborate with co-workers, manage your IT Assets and maintain a help desk to support users both within and outside your organization.
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ieSupportManager
ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.
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